How to Take Your Customer Service up a Notch
As a business, going above and beyond for your customers should always be a top priority. After all, without them, you wouldn’t have a business to begin with! Have you ever taken a step back and really looked at your customer service techniques? And are you really doing everything you can to make your customers feel like they would want to return? If the answer is no, you’re in the right place! Let’s take a look at some ways you can really step things up a notch when it comes to customer service.
Get online
We live in a world where everyone who’s anyone is online, and that includes your customers. And, since the pandemic hit, lots of people have switched to online shopping. If you don’t want to miss out on a potentially big revenue stream, it’s important to take your business online. You can sell your products or services online to those that might prefer a faceless experience. However, it’s important not to leave this unmanned. People will still need help while browsing and shopping, so it’s important to make sure that you have live chat options available, and someone checking it regularly. That way, customers can ask questions and get answers straight away without getting frustrated and choosing to leave. You could even consider an AI chat bot that you can program to answer frequently asked questions for an even smoother experience.
Over deliver
Switching back to face to face transactions, you need to make sure that you and your team really do go the extra mile for your customers. That might mean helping them pack their bags or ordering items specially for them. Sometimes over delivering might even be as something as simple as bringing your touchless credit card reader to the customer in your store to save them walking to the kiosk. Small gestures like these won’t take much out of your day, but it really will mean the world to your customers. And when customers have a great experience with a business, they’re more likely to spread the word! It’s a win-win for both parties! Make sure you come up with some new and inventive ways of making your customers feel special.
Prioritise communication
Finally, not too far in the past any interaction between a business and a customer always had to be formal. However in this day and age, it’s not necessarily needed. While manners are still absolutely important, you don’t have to be as formal as you might think. These days, you can interact in a much friendlier and chattier way, which creates a much nicer relationship for you and your customers. This is especially true when communicating online! Adding smiley faces or other relevant emojis brightens up any conversation and will make your customers feel more relaxed. Remember to respond as quickly as you can! Leaving customers who have messaged you online waiting around for an answer might put them off and leave them tempted to shop elsewhere, so check regularly!
